• Refund and Returns Policy
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Introduction

At UE Chemicals, we are committed to ensuring your satisfaction with our products. This Refund and Returns Policy outlines the terms and conditions for requesting a return, exchange, or refund for purchases made through our company. By placing an order with us, you agree to the terms of this policy.

Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • The request for a return must be made within 30 days of receiving the product.
  • Proof of purchase (invoice or receipt) is required.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Opened or used chemical products.
  • Custom or special-order items.
  • Products not purchased directly from UE Chemicals.

Return Process

To initiate a return:

  1. Contact our customer service team at [Insert Email] or [Insert Phone Number].
  2. Provide your order details, including the invoice number and reason for the return.
  3. Our team will provide instructions for returning the product.
  4. Once we receive and inspect the product, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved:

  • A refund will be issued to the original payment method within 10 business days.
  • The cost of shipping and handling fees is non-refundable.
  • For international orders, any customs duties or taxes paid are non-refundable.

Exchanges

If you receive a defective or damaged product, you may request an exchange:

  • Contact us within 7 days of receiving the item.
  • Provide photographic evidence of the defect or damage.
  • We will arrange for a replacement or exchange at no additional cost.

Shipping Costs

  • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service to ensure we receive your returned item.

Cancellation Policy

Orders can be canceled if the request is made before the product is shipped. Once shipped, the order will be subject to the return policy outlined above.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Email: info@useful-chemicals.com